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F.A.Q


 Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

We will also send email to keep you updated frequently on your order status.

Can I cancel an item in my existing order?

You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

 In that case, please send us a request to cancel your item immediately at support@greatshopusa.com and we will help you cancel it.

 

How can I cancel my order?

 To cancel your order, please send us your request at support@greatshopusa.com. We will help you cancel it and notify you when done. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

 

I received an incomplete order, what should I do?

Please notify us immediately at support@greatshopusa.com so we can assist you promptly.

If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.

If what missing from your order is a part of a product or an item, we will need you to send us the photo of: 

  • The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
  • The product packaging showing the product

 

I received the wrong item, what should I do?

 If the item you received is not what you originally ordered, we are happy to replace the item for you.  Please notify us immediately at support@greatshopusa.com so we can assist you promptly. We will need you to send us a photo of the item you received.

 

I received damaged/ defective item, what should I do?

 If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at support@greatshopusa.com . We will contact you right away.

We will need you to send us a photo of the item you received.

 

When will I receive my order?

We process your orders right after you have successfully placed your order. You can expect to receive your order within 3-5 business weeks from the date of purchase.

 *Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.

IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

 

What is GreatShopUSA Return & Refunds policy?

Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Deliciously guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Reasons

Description

Objective reasons 

Damaged

The product is damaged in delivery

 

Defective

The product does not function as described in its manufacturer specification

 

Incorrect/wrong item

Not the product the customer ordered (e.g. wrong size or wrong color)

 

Missing items/parts

Missing items/parts as indicated in the packaging

 

Does not fit*

The customer receives the size that was ordered but it does not fit*

 

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)